Returns & Exchanges

At Matchbox, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Whether a color doesn't match your decor or you have changed your mind, our streamlined process makes returns simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Safely place the unused items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.